“At the British Heart Foundation we’re implementing a customer-first approach in all of our work and Edo is helping us to achieve this”

Anna Faithfull
Digital Content Strategy - project lead,

Organisational impact

No. 1
Single biggest funder of cardiovascular research in the UK
The British Heart Foundation spends £100 million a year funding scientists
Over 1000 research projects are funded per year by BHF, driving advances in cardiology
British Heart Foundation have a huge commercial arm with 730 shops across the country

We discovered

We’ve been working with the British Heart Foundation since 2010 when they engaged us for our expertise in the design and development of online communities. Since then we’ve grown our capabilities and the support we provide to BHF. We’re now a trusted and strategic partner helping them to embed user centred design thinking across strategic planning and delivery.

We designed

  • Digital community development 
  • Experience maps
  • Information architecture
  • Content modelling 
  • Support and hosting infrastructure
  • 100+ person co-creation workshop 
The British Heart Foundation workshop in action

We delivered

We’ve been working with The British Heart Foundation team for many years, from building their online community to helping to embed a customer first approach at the heart of the organisation. We’re excited to work with the BHF ongoing to help them achieve their mandate to eliminate heart disease.

“The entire team is forward-thinking and friendly – all you’d ever want from a partner”

Anna Faithfull, Digital Content Strategy - Project Lead, British Heart Foundation

Get in touch

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